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Complaints and Claims Book
At Perú Inkas Top we are committed to your satisfaction. If you experienced any issue during your trip, we want to hear about it so we can resolve it.
Claims form
Fill in the requested fields with your details and the details of your claim or complaint. You will receive a receipt email with your tracking code and we will reply by email within 15 non-extendable business days, as set by article 24.1 of Peruvian Consumer Protection Law 29571.
Our commitment to you
A clear, respectful process focused on finding solutions.
1. You report the case
You fill in the form with your details and the details of what happened: date, service and impact.
2. We assess
Our team reviews the case together with your booking documentation and the providers involved.
3. We reply to you
We send you a receipt email with your code and reply by email within 15 non-extendable business days, with the solution or the actions to resolve your claim.
4. We look for the solution
We work to reach a fair solution and, where appropriate, with the attention of the providers.
Something did not go as you expected?
Tell us about your experience and we will work to resolve it as soon as possible.